FAQ
Frequently Asked Questions
We accept various payment methods, including credit/debit cards and electronic payments
The initial payment for starting our weekly service is a one-time setup fee that covers the costs of getting everything in place and ready for you. This upfront fee ensures we can efficiently address any existing accumulation of dog waste and prepare your yard for regular maintenance. Once the initial setup is complete, all subsequent services will be billed after each cleaning. We understand that the initial cost might seem higher, but it’s a crucial step to ensure you receive top-notch, hassle-free service moving forward.
Rescheduling is easy! Simply contact our customer service team via phone or email at least 24 hours in advance, and we’ll arrange a new visit time that suits you
Yes, you can leave your gentle loving dog in the yard as long as our service does not include any sanitizing or deodorizing treatments. If these additional services are involved, we recommend keeping your dog indoors for their safety.
Our pricing is competitive and based on the frequency of visits and the size of your yard. We offer transparent pricing with no hidden fees. Contact us for a free quote tailored to your specific needs.
No, you do not need to be home for our service. As long as we have access to your yard, our team can perform the waste removal without your presence. If you have any specific instructions or access requirements, please inform us in advance to ensure everything goes smoothly.
While we strive to accommodate your preferences, we cannot guarantee a specific time due to our scheduled service routes. However, we can discuss available days and approximate time windows during the sign-up process to find the best fit for you.
In the event of inclement weather, such as heavy rain or storms, we may need to reschedule your service to ensure the safety of our team and to provide the best possible service. We will notify you of any changes and work with you to find a suitable alternative time. If you have any specific concerns about weather-related service interruptions, please let us know, and we’ll do our best to accommodate your needs.
We take responsible disposal seriously. After collecting the waste, we ensure it is properly bagged and disposed of in accordance with local regulations.
After sanitizing, we recommend waiting until the area is completely dry before allowing pets or kids back into the yard.
Please place the waste bucket in a convenient and accessible location, preferably near the front of your property or at the edge of your driveway. Ensure it is easily visible and reachable for our team to collect. If you have specific instructions or a preferred location, please let us know so we can accommodate your needs.
The taxation of sanitizing services versus other types of services can vary based on local tax regulations and the specific nature of the service provided. In many regions, sanitizing services may be categorized differently under tax laws compared to routine waste removal.